The importance of Customer service in the Healthworks Chiropractor Murfreesboro office
At Chiropractor Murfreesboro offices it is vital to have top notch customer service in order to better help patients through out your clinic. Having great customer service can make your place of establishment top tier and stand out from other chiropractic offices throughout the area. As you know and anyone else if the customer service is subpar the chances of you coming back to that establishment or business is low. One of the first individuals you see at Chiropractor Murfreesboro office is our receptionist, the receptionist job is to maintain and keep files up to date, help new and existing patients and make sure the front of the Chiropractor Murfreesboro center is organized and clean all well providing exceptional service. Chiropractor Murfreesboro strives on having great customer service for all of the patients we have and makes the office have a home vibe touch. The receptionist is the first person you see and the last person you see once you walk out.
Another reason why customer service should be a key aspect of your Chiropractor Murfreesboro clinic is that a handful of people can become weary of chiropractic care and the stigma that chiropractors get. I have personally heard from a multitutde of individuals talk about chirorpactic care and how it might stress them out, or they are uncomfortable with the actual procedure that is done. I believe what makes me people uncomfortable about chiropractic care is the cracking of the actual neck and how it sounds. Which is nothing to worry about in my book. At Chiropractor Murfreesboro office our doctors have 8+ years of schooling, including bachelor, masters, and doctorate degrees. So you know you are in the hands of a knowledgeable highly trained doctor who knows what they are doing. People are nervous about the actual doctors messing up during an adjustment leaving them paralyzed.
So with all of that being said it is impreative to teach new patients about chiropractic care and teach them what all goes on while being adjusted and that being nervous is a common factor with new patients. Providing examplarary customer service will help the new patient at Chiropractor Murfreesboro office be more comfortable and less nervous for getting their first adjustments. As well we do a thorough new patient intake for all new patients at the Chiropractor Murfreesboro clinic location in order to pinpoint and make sure we are providing great servicer and actually focusing on the problems that have arised.
Another factor that can help focus and improve customer service would be knowing your target market and getting to know the patient one at a time. No one wants to go to a Chiropractic Clinic and have the clinic feel like a cookie cutter establishment where no one knows you. At Chiropractor Murfreesboro clinic we pride ourselves on getting to know each and every patient. We have a wide range of patients who visit our clinic from business owners, mothers and fathers, children, school teachers etc. And with each patient that walks through the door at Chiropractor Murfreesboro clinic we make sure that know some detail about them and remember their interest and activities they might like, or how their kids are doing in school right now, knowning about sporting events, how their dog is doing. When you provide that type of customer service at Chiropractor Murfreesboro clinic patients are more inclined to invite and refer other new patients to visit our many offices in Franklin and Murfreesboro Chiropractic clinic. The way our clinics are set up it can be compared to the early nineties show cheers, a place where everyone knows your name, what a great feeling that can be.
There are many factors as well of how customer service should refrain from doing. One way at our Chiropractor Murfreesboro clinic is that we pay attention when patients come through our door. It does not look good from a business prospective to walk into a place of business and not be greeted immediately, especially if there is someone at the front desk with the capability to do so. You must acknowledge every customer and patient that walks through that door. At Chiropractor Murfreesboro clinic we also help each other out staff wise with our patients. If the chiropractic assistant at Chiropractor Murfreesboro clinic is busy for example doing a k-laser on someone or even a spinal decompression treatment other staff will gladly coming along and help our patients if they need any type of beverage, have questions, or as well have them hooked up to our stim and traction treatment area at Chiropractor Murfreesboro Clinic.
Having patience and understanding for individuals is another aspect I would like to focus on. At Chiropractor Murfreesboro clinc we have had a myriad of patients come in that our batteling hard lives, anything from death in the immediate or extended family, health issues and surgeries, or overall just low moral. At Chiropractor Murfreesboro Clinic we hire employees that genuinly care about our patients and their well being. Some patients might just need someone to talk to and even though we might be busy we can always stop and give encouraging insight or just be a listening ear for someone who migiht be going through a really hard time. So some key points to go over when it comes to providing the best customer service is to know your target niche and or patients. Make them feel at home. Get to actually know the patients, what they do for a living, if they have any kids, whats their favorite sports team, what are their out of work activites and hobbies. Be present when customers and patients need help with paperwork, pre-adjustment treatment areas. Chiropractor Murfreesboro office pays attention to each patient, keeping up with their health progress and writing down any information that could be beneficial for their healing process. Chiropractor Murfreesboro office and the office in our Franklin, TN location we are here to help and will do everything in our power to make sure the customer service is top notch and that you don’t feel as if coming into our clinic is a burden. We are here at Murfreesboro Chiropractic care to do the complete opposite, to take the burden and some of the physical health problems you might have off your back. Because at Murfreesboro Chiropractic clinic we have your back. Call us at 615-867-1144